“As providers pursue the value-based model, they have to be mindful of the fact that it cannot compromise the patient experience, and in fact, should compliment the patient experience to the extent possible, as they continue to drive cost down.” –Peter C. Yesawich on the Healthcare Interior Design 2.0 podcast
On today’s episode of the podcast, Cheryl interviews Peter C. Yesawich, PhD and Stowe Shoemaker, PhD; authors of the book, Hospitable Healthcare: Just What the Patient Ordered! Peter and Stowe unpack the book in this wonderful and deep conversation about how healthcare can benefit greatly from hospitality in new and unique ways. Learn about the authors’ PAEER model detailed in their book, and how it can transform healthcare, in ways that may surprise you. Enjoy the episode!
If you have been following our book giveaway on Instagram and LinkedIn, the answer to the question: “What are the five words that make up the PAEER model” are: Prepare / Anticipate / Engage / Evaluate / Reward
In Cheryl’s conversation with Peter and Stowe, they discuss:
- What are hospitals doing right these days? What needs to change and why?
- Examples of empathetic and compassionate patient care in history.
- Peter and Stowe unpack their new book - "Hospitable Healthcare: Just What the Patient Ordered!"
- What was the inspiration behind the book and who is the book for?
- How does the book benefit healthcare designers, planners, and architects?
- Peter shares influential stories and real life experiences that inspired "Hospitable Healthcare: Just What the Patient Ordered!"
- What is the PAEER model detailed in their book, and how can it transform healthcare?
- Learn the key hospitality principles for enhancing healthcare experience and the “servicescape” concept.
- What does rewarding patient loyalty in healthcare look like? Peter and Stowe share stories and examples.
- What are some effective ways to encourage and manage patient feedback and reviews?
- Peter and Stowe’s advice for healthcare leaders adopting the PAEER model.
- What is the alignment of the book’s PAEER model with value-based care?
- Exciting technologies for improving care experience.
- How can healthcare balance technology and personal touch?
- What are some of the challenges with using hospitality principles for pricing transparency in healthcare?
The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today’s biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line. Find out more at healthdesign.org.
Additional support for this podcast comes from our industry partners:
- The American Academy of Healthcare Interior Designers
- The Nursing Institute for Healthcare Design
Learn more about how to become a Certified Healthcare Interior Designer® by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/.
Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/.